Last Updated: April 29, 2026
Krystl respects your right to control your data. This page explains how to request deletion of your personal data, including any data collected through your Facebook/Meta login or connected Meta Ads account.
What Data Krystl Stores
When you connect your Meta Ads account to Krystl, we store:
- Your Meta Ad account ID and access token (encrypted)
- Ad performance data synced from your Meta Ads account (impressions, clicks, spend, conversions)
- Your Krystl account email address and business profile
We do not store your Facebook profile information, friends list, posts, or any personal social data.
How to Delete Your Data
Option 1 — Disconnect Meta Ads from your Krystl account (Immediate)
- Log in to your Krystl account at app.krystl.io
- Go to Settings → Connected Integrations
- Find “Meta Ads” and click Disconnect
- Your Meta access token and synced ad data will be deleted immediately from our servers
Option 2 — Delete your entire Krystl account
- Log in to your Krystl account at app.krystl.io
- Go to Settings → Account
- Click Delete Account
- All your data — including Meta Ads data, business profile, and account information — will be permanently deleted within 30 days
Option 3 — Email Deletion Request
If you no longer have access to your Krystl account or need assistance, email us directly:
Include your email address and the request “Delete my data.” We will process your request within 30 days and confirm by email when complete.
What Happens After Deletion
- Your Meta access token is revoked and deleted from our systems
- All synced Meta Ads performance data associated with your account is permanently deleted
- You will receive an email confirmation when deletion is complete
- Deletion is irreversible — data cannot be recovered after deletion
Retention After Deletion
We may retain anonymized, aggregated data (not linked to your identity) for platform analytics. We may also retain data as required by applicable law or for legitimate business purposes such as fraud prevention.
Contact Us
For data deletion requests or privacy questions:
Email: privacy@krystl.io
Website: krystl.io
Response time: Within 30 days